Where is my order?
Typical shipping timeframes are as follows:
USA: Express 4-10 days Standard 8-20 days
Canada: 8 - 20 days
Europe: 8 - 30
Australia: 8 - 40
All Others: 8 - 40
Times may vary due seasonality, backlog, and the speed of your local carrier. Please allow until the maximum amount of days for your order to arrive.
How can I cancel my order?
Since we process and ship out orders within 24 hours, once you place an order on our site you cannot cancel it. If you would no longer like to receive your order you may send it back to us for a full refund. Please email our support team at firstname.lastname@example.org for more information and assistance.
Why did I receive two separate tracking numbers?
Because we ship from multiple locations, your order may arrive in multiple packages. Each package is assigned a different tracking ID.
Why did I only receive part of my order?
We ship our kits from multiple printing facilities in different locations. As a result, kits within the same order may be shipped from different facilities and arrive at slightly different times. When this happens, it is likely that the remaining items in your order are still in transit and will arrive very soon. Please refer to the tracking numbers provided to you. If you were not provided multiple tracking numbers and this case occurs, please e-mail email@example.com and a team member will assist you promptly.
What shipping provider do you use?
You can expect to receive your package(s) through your local carrier once it passes through customs. If you are located in the United States, USPS will ship your order.
Are the paintings full drill? Do diamonds cover 100% of the canvas?
Yes, all of our painting kits are full drill unless specified.
What's included in each kit?
Each of our kits comes with the following:
- 1x Premium color coded canvas.
- 1x Pair of extra sharp tweezers
- 1x Diamond pen tool with grip
- 1x Wax pad
- 1x Grooved organizing tray.
- Plastic bags for extra diamond storage.
- Accurately colored resin diamonds (different colors in labeled packages).
- English printed instructions.
How large are the diamond paintings?
Sizes vary by design. Our smaller paintings are usually 20x20cm (8x8in). Larger paintings can be as wide as 90cm (36in / 3ft). To be sure, please check the dimensions on the specific painting you're looking at before buying.
Does it come with a frame?
Frames are not included unless specified.
What are the diamonds made out of?
Our colorful diamonds are manufactured from eco-friendly resin and are factory-tested to ensure safety.
I'm missing some diamonds. What can I do?
In this case, please inform us of the issue by emailing firstname.lastname@example.org and we’ll be happy to send you some replacement diamonds at no extra charge for the first request. If there are more missing diamonds after the customer must cover shipping.
How long does a diamond painting take to complete?
This depends on how fast you are, and how large the canvas is. Our smaller kits usually take anywhere from 6-10 hours to complete without breaks. Larger kits may take up to 20 hours to finish.
What is your refund policy?
If you're not 100% satisfied with your order, you can return your order within 30 days of the purchase date for a full refund. All diamonds must be in their original, unopened packaging in order to receive a full refund. Please contact email@example.com for refunds.
How can I contact you?
Please contact firstname.lastname@example.org with any questions, comments, or concerns.